We operate a simple returns policy. If for any reason you are unhappy with your purchase (if it doesn't work, if you are faulty or if you have come to your senses) you must return it to us unused and in its original condition within 30 days for replacement/exchange/refund.

Before you rush off to the Post Office please, please, please call us on 01872 862902 or email smutmeister@smuttygifts.com for a Returns Code. If you don't do this we will be unable to process your return.

If the item you are returning is faulty or if we have cocked up in any way we will happily refund your costs. The item(s) must be returned within 30 days.

If the item is being returned for any other reason it must be in perfect, re-saleable condition. You will be liable for the cost of returning the item. Items returned to us for a refund that are not faulty/sent in error will be refunded with the same form of payment used to make the purchase. The cost of carriage will not be repaid.

COMPLAINTS PROCEDURE:

Without you, the customer, we wouldn't have a business. Personally I try not to take too much seriously, but I do take my customers satisfaction seriously. All of your emails are read, inwardly digested and replied to as soon as is humanly possible. In most cases this means within 24 hours.

Contact me by:

Email: smutmeister@smuttygifts.com
Telephone: 01872 862902 (10am-6pm)
Mobile: 07870 195160 (and yes that is my own personal mobile number)
Snail Mail: Ian Bell, Smuttygifts, Old Carnon Hill, Carnon Downs, Truro, Cornwall. TR3 6LE.